Customer support

Published 27 October 2023

There may be times during the life of your policy when you need more support. We’re here to help.

Cost of living support

Essential costs like food, energy and rent are rapidly rising which can impact your financial situation and force you to have to cut back on your outgoings.

Everyone’s circumstances are different, but we’ve provided some useful links to organisations who can provide support, along with some information about what ReAssure is doing to help.

Find cost of living support


ReAssure is part of the Phoenix Group, the UK’s largest long-term savings and retirement business, supporting around 12 million customers.

Together, we want to help people secure a life of possibilities. As part of this, we're sharing some further helpful cost of living articles created by one of the brands within our group, Standard Life, that we think may be relevant to all our customers.

Contact details and further links from this page will relate to Standard Life and not ReAssure. If you do need to contact us, please come back to our Help Centre.

Read further cost of living articles from Standard Life.

Additional support

If your circumstances change due to a particularly difficult period in your life, or you face challenges that may come from physical or mental disability, let us help. We can provide additional support.

Find additional support

Digital skills

We're all being asked to do more and more online, but this doesn't have to feel scary or difficult. Our Digital Skills Hub is there to help you, with a range of digital skills support from us and our partner, Good Things Foundation.

Find digital skills support

Related pages

Our online service is the quickest way to tell us what you need. However, if you’re unable to, you can call or write to us:

Call us

0800 073 1777

+44 1952 292929 (from overseas)

Monday to Friday (not including bank holidays) 8:30am to 5:30pm

Write to us


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