The easiest way to get in touch with us is by using our online contact form:

Send us a message (non HCL) 

I took my policy out with someone else 

I'm a former Legal & General customer

I don't know my original policy provider

Send us a message (HCL) 

I'm a Retirement Account customer (ReAssure policies taken out since 2015) 

I'm a former Barclays Life customer

I need to contact you as I can’t use the online form

I need to contact you as I can't use the online form

I need to get in touch with you about something else

Find information

Investments

Insurance

Pensions

If you want to know more about your retirement options you can find them 

You can also find free and impartial help and information by visiting the 

You can normally start to access your pension savings at any time from age 55 onwards.

 If you want to find out more about the retirement options available to you from your ReAssure pension, simply complete this form and we’ll send them to you. Please only request this if you are at least 55 years of age or will be 55 in the next six months. 

Choosing what to do with your pension pot is an important financial decision. We recommend you use the government’s free, impartial guidance service, called Pension Wise from MoneyHelper, or get personalised financial advice, before making any decision about which option is most suitable for your personal circumstances. 

You can make an appointment with one of Pension Wise’s specialists at 

, by calling them direct on 0800 280 8880, or we can book an appointment for you. Let us know if you want us to do this. 

We will ask you whether you have taken Pension Wise guidance or regulated financial advice before we proceed with any request from you to take your pension savings.

Important - if you think any of the following may apply to your ReAssure pension, please give us a call instead and we’ll let you know what your retirement options are:

You can call us on 0800 073 1777 between 8:30 am to 5:30pm, Monday to Friday (not including bank holidays).

Vesting Options request

I want to request my retirement options

Advisers

Det kan tillkomma en avgift när du ringer från ett annat land, vänligen
kontakta din telefonleverantör för ytterligare information.

Kontakta oss

Det kan være en kostnad når du ringer fra et annet land, vennligst sjekk med telefonleverandøren din.

09:00 til 17:00, mandag til fredag (unntatt Irske helligdager).

Kontakt oss

Beim Wählen aus einem anderen Land können Gebühren anfallen, bitte erkundigen Sie sich bei Ihrem Telefonanbieter.

Kontaktieren Sie uns

Phoenix Life Assurance Europe (PLAE) overseas customers

All media and PR enquiries are handled by our press agency, Lansons:

Or please email Lansons: reassure@lansons.com

Lansons will only respond to media and PR enquiries. They will not respond to customer enquiries.

I have a media or PR enquiry

We’ve got a range of useful tools you can use to find policy information quickly and easily online: 

  to see detailed information about your policies. 

Don’t yet have access to ReAssure Now? It’s quick and easy to 

Find detailed information about your policy’s funds and charges using our 

 for estimated pension values and exploring retirement options.

Use this form to request our standard policy details, including current values and projections (if applicable):

FPD request

The contact details you need depend on the type of policy you have.

FMISA customers

 Final Salary Pension Scheme Trustees

 Occupational Pension Scheme members

Self Invested Personal Pension (SIPP) customers 

 to request our standard policy details, including current values and projections (if applicable).

All other customers

 We’ve got a range of useful tools you can use to find policy information quickly and easily online: 

Use our online contact form below to request the information you need:

For your security we’ll only send policy information by email if you’ve previously verified your email address with us. Otherwise, we’ll send the information to the policyholder’s postal address  on our records.

If you're looking for a withdrawal history for a bond policy, you can request this 

I'd like information about a policy

Pension - Occupational Pension (incl S32 Bond)

Pension - COMP (Contracted Out Money Purchase)

Annuity

Customer support

If you're unsure whether ReAssure has your policy, or which company may have administered it before us, you can find out 

We'll use your policy number to show you help and contact information that's most relevant to the policy you have with ReAssure.

If you don't have your policy number to hand, you can still get help online. We'll just ask you to confirm who you took your policy out with before ReAssure.